Know What Every Visitor
Really Thinks. In Real Time.
Your visitor management system should not end at check-in. Vizitor captures star ratings, NPS scores, and open comments at checkout, then sends instant alerts when feedback is negative. Turn every visit into a data point. Turn every complaint into a fix before the visitor reaches their car.
Last updated: 20 May 2026
Average visitor rating on Vizitor
Improvement in visit experience score
Negative feedback alerts to manager
Star rating, NPS score, open comment
You Have No Idea What Visitors Think Unless You Ask
Six critical gaps in guest experience management and how Vizitor's visitor feedback system fills every one of them.
Visitors leave your building and you have no idea if they had a great experience or a frustrating one
Every visitor sees a feedback screen on the kiosk as they check out. Star rating, NPS, and comment in 10 seconds
By the time feedback arrives, the visit is a distant memory and the context is lost
Every rating appears in the dashboard instantly. Managers see the live score before the visitor even reaches the parking lot
A 1-star experience goes unnoticed until it becomes a Google review or a lost contract
Any rating below your threshold triggers an immediate Slack or email alert so you can intervene before the visitor leaves
Forms go uncollected, unread, and unmeasured. Completion rate is below 10%
Integrated into the checkout flow. Visitors complete feedback naturally as part of the sign-out process. Completion rate reaches 71%
You cannot tell if your visitor experience is getting better or worse without tracking individual scores over months
Positive, neutral, and negative sentiment tracked over rolling 30 days so you can see the impact of experience improvements
Anecdotal complaints from memory are not a strategy for improving the visitor experience
Download full feedback reports by date, visitor type, host, or location. Share with leadership. Drive real CX improvements. Pairs with visitor management analytics
Every Tool You Need to Measure and Improve Visitor Experience
From the checkout screen to the executive dashboard, Vizitor's visitor feedback system captures, alerts, and analyzes guest satisfaction without any manual effort.
One-Tap Star Rating Built Into the Checkout Flow
As visitors check out on the Vizitor kiosk or a QR-linked feedback screen, they are shown a simple 5-star rating prompt. Optionally followed by an NPS question (0-10 scale) and an open comment box. The entire feedback interaction takes under 10 seconds. No separate survey link. No email follow-up needed. Feedback is collected at the moment of peak experience: departure.
Net Promoter Score Collection at Every Visit
After the star rating, ask visitors: "How likely are you to recommend visiting our office?" on a 0-10 scale. Vizitor calculates your NPS automatically, tracking promoters, passives, and detractors. Your NPS baseline improves from the first day you start collecting data.
Instant Alert When Any Visitor Is Unhappy
Set a rating threshold (for example, 2 stars or below). Any feedback below that threshold triggers an instant Slack or email alert to the facility manager or CX team so you can follow up before the visitor is halfway down the street.
Satisfaction Score Before and After Vizitor Feedback
Organizations that implement structured visitor feedback see measurable score improvements within 60 days. The analytics dashboard tracks average rating, NPS, response rate, and sentiment breakdown by day, week, or month. Export full reports for leadership review. See how visitor management and feedback work together.
QR-Based Feedback Kiosk for Walk-In Visitors
Place a QR feedback code at the exit. Walk-in visitors who did not pre-register can still leave feedback by scanning the QR code with their phone. No app download. No login. Just scan, rate, and go. Works alongside the contactless check-in system.
Exportable Feedback Reports for Leadership
Download complete visitor feedback reports as CSV or PDF. Filter by date range, visitor type, host department, or location. Share monthly CX reports with leadership without building a single spreadsheet manually.
What Organizations Learn When They Start Collecting Visitor Feedback
Vizitor feedback data reveals patterns that are invisible without structured measurement: which visitor types rate lowest, which days drive negative scores, and how fast improvements show up in NPS.
Visitor Feedback Completion Rate
Percentage of departing visitors who leave feedback when prompted at kiosk checkout
- 3-7x higher than post-visit email surveys
- Peak experience moment drives engagement
- No app or login required for visitors
Satisfaction Before vs After Feedback System
Average star rating improvement after implementing Vizitor visitor feedback
34% score improvement in 6 months on average
Feedback Sentiment Trend Over 30 Days
Positive, neutral, and negative feedback volume over a rolling 30-day period
- Negative sentiment falls as issues get fixed
- Positive trend accelerates after month 2
- Neutral responses convert to promoters
Five Steps: How Vizitor Visitor Feedback Works End to End
From checkout trigger to analytics dashboard update, the entire feedback loop is automatic. No manual steps. No survey tools. No chasing responses.
Check-Out Triggered
Visitor scans their badge or QR code to check out of the building. This triggers the feedback flow automatically.
Feedback Screen Shown
The kiosk displays a star rating prompt, an optional NPS question, and a free-text comment field. Interaction takes under 10 seconds.
Rating Submitted
Visitor taps their rating and submits. Score, NPS value, and comment are recorded against their visit record instantly.
Negative Alert Sent
If rating falls below threshold, an instant Slack or email alert fires to the manager with the visitor name, score, and comment so they can follow up immediately.
Analytics Updated
The feedback dashboard updates in real time. Average score, NPS, sentiment trend, and response rate all recalculate automatically with every submission.
Built for Teams That Care About the Visitor Experience
Whether you run a reception desk, a facility, or a customer experience program, Vizitor feedback gives you the data you need to improve.
Share your experience in under 10 seconds at checkout. No app. No email follow-up. Just a quick tap and your visit is complete.
- 10-second checkout feedback
- Star rating, NPS, and comment
- QR option for walk-in visitors
The feedback system is fully automated. Your kiosk prompts every departing visitor without any action from you. Focus on hospitality, not data collection.
- Zero manual effort required
- Live score visible at reception screen
- Negative alerts arrive before you notice
Monitor NPS, average rating, and sentiment trend from the dashboard. Get alerted the moment a visitor rates below threshold. Act on data, not gut feel.
- Real-time NPS and star rating
- Instant negative feedback alerts
- 30-day sentiment trend chart
Turn visitor feedback data into a CX strategy. Export reports by location, host department, or visitor type. Identify the specific touchpoints driving dissatisfaction and prove improvement over time.
- Exportable CSV and PDF reports
- Filter by location, date, visitor type
- Month-over-month improvement tracking
Feedback Alerts Delivered Where Your Team Already Works
Negative feedback alerts route to Slack, Teams, or email in seconds. Data exports to Google Sheets or your CRM automatically. Also integrates with the full visitor management system for complete guest intelligence.
Know What Visitors Think. In Real Time.
Join 500+ organizations using Vizitor to capture visitor feedback automatically, alert managers instantly on negative ratings, and track satisfaction improvement over time. Start free. No credit card required.
Frequently Asked Questions
A visitor feedback system automatically collects satisfaction scores, NPS ratings, and qualitative comments from guests as they leave your building. Unlike email surveys that arrive days later and get ignored, kiosk-based feedback is captured at the moment of peak experience: the moment of departure. This means higher completion rates (typically 60-75%), more accurate sentiment data, and actionable insights that arrive while your team can still act on them. For any office that hosts clients, candidates, or business partners, knowing what visitors experienced is essential for maintaining a professional reputation.
When a visitor checks out via the Vizitor kiosk, a feedback screen appears automatically as part of the checkout process. The visitor selects a star rating (1-5), optionally answers an NPS question (0-10), and can leave a free-text comment. The entire interaction takes under 10 seconds. Alternatively, a QR code can be placed at the exit for walk-in visitors who did not use the kiosk. Scanning the QR code opens a mobile-friendly feedback form with no app download or login required.
Organizations using Vizitor's kiosk-integrated feedback see completion rates of 65-75% on average. This is 3-7 times higher than post-visit email survey completion rates, which typically fall between 8-15%. The key driver is friction: kiosk feedback requires no email link click, no login, and no second device. The feedback screen appears naturally as part of the departure process, making it easy to respond in the moment.
Any client-facing office benefits from visitor feedback. Corporate offices hosting B2B clients, law firms meeting with clients, hospitals receiving family visitors, recruitment firms interviewing candidates, and property managers hosting potential tenants all benefit significantly. Feedback data helps these organizations identify exactly where the visitor experience breaks down, whether at check-in, in the waiting area, with the host greeting, or during the sign-out process, and fix the specific issue driving low scores.
Vizitor's feedback analytics dashboard shows: overall average star rating, Net Promoter Score (NPS) broken down by promoters, passives, and detractors, response rate percentage, sentiment trend (positive, neutral, negative) over rolling 30 days, individual feedback entries with visitor name and comment, low-rated visit log for follow-up, and comparison data across locations or time periods. All metrics update in real time as each feedback submission arrives.
Yes. All visitor feedback data can be exported as CSV or PDF from the Vizitor admin dashboard. You can filter exports by date range, star rating, visitor type, host name, or office location. Exported reports include all feedback fields: visitor name, check-in time, check-out time, star rating, NPS score, and open comment. Reports can be scheduled for automatic email delivery to managers weekly or monthly. Google Sheets integration is also available for automated data sync.
After the star rating, Vizitor optionally asks visitors: "How likely are you to recommend visiting our office to a colleague or partner?" on a 0-10 scale. Responses of 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors. NPS is calculated as the percentage of Promoters minus the percentage of Detractors. The Vizitor dashboard displays your live NPS score, updates it with every new submission, and shows trend over time so you can measure improvement after implementing CX changes.
Yes. For organizations with multiple office locations, Vizitor's admin panel lets you view feedback data per location or aggregated across all locations. This allows headquarters to compare visitor experience scores between branches, identify which locations are underperforming, and direct CX improvement resources where they are needed most. Multi-location comparison data is available in both the live dashboard and exported reports.
Enabling visitor feedback in Vizitor takes under 5 minutes. In the admin dashboard, go to Settings and enable the Feedback module. Choose whether to show a star rating only, add an NPS question, and whether to include a free-text comment field. Set your negative feedback alert threshold (for example, 2 stars or below) and choose which channels receive alerts: Slack, Microsoft Teams, or email. The feedback screen will appear automatically at the end of every checkout flow from that point forward. No coding or IT support required.
Yes. Vizitor allows you to customize the feedback screen with your own question text, your company branding and colors, and which feedback modules are displayed: star rating, NPS, and open comment can each be toggled independently. You can also add a custom thank-you message that appears after submission. Different feedback configurations can be set for different office locations so each branch can collect the data that matters most for its specific visitor type.
You set a rating threshold in Vizitor (for example, 2 stars or below, or an NPS score of 5 or below). When any visitor submits feedback below that threshold, Vizitor immediately sends an alert containing the visitor's name, check-in and check-out time, rating, and comment to the designated recipients. Alert recipients are configured in the admin settings and can include facility managers, customer experience leads, or any email address or Slack channel. Multiple recipients can be configured, and different locations can alert different managers.
Yes. For walk-in visitors who checked in manually (without pre-registration), the kiosk checkout screen still prompts for feedback. Additionally, a QR code can be printed and displayed at the reception desk or exit door. Walk-in visitors scan the QR code on their phone and complete a mobile-optimized feedback form without any app or login. All feedback from both kiosk and QR sources is consolidated in the same analytics dashboard with no manual merging required.